These terms cover the work Norquin does for you: checking the lines of your customs entries, and looking back at what was already filed.
Norquin is a customs checking and duty recovery service based in Ontario, Canada. Norquin does not hold a customs broker licence. Where a customs entry has to be filed, corrected or adjusted with the Canada Border Services Agency, that step is made by YES Express, a licensed Canadian customs broker, under its own licence and under its own agreement with you.
We read the lines of a customs entry and compare them with the Customs Tariff and the CBSA memoranda in force on the date of that entry. We report three things: the lines that are correct, the lines that were filed wrong and what they should read instead, and the lines we cannot prove either way. For every line we cannot prove, we name the document that would close it and who it has to come from.
We do not give legal advice. A report is our determination, not a ruling. Only the Canada Border Services Agency can rule on classification, origin or valuation, and where we think a ruling should be requested we will say so. We do not guarantee that CBSA will accept a correction or pay a refund, and we do not guarantee that a third party, such as a supplier, will produce a document we ask for on your behalf.
You keep ownership of everything you send us. By sending it you confirm you are entitled to send it. The privacy policy sets out what we do with it, who else sees it, and how long we keep it.
Under the Customs Act the importer of record remains responsible and accountable for what is declared in their name. Nothing in our work, and nothing in these terms, moves that responsibility to Norquin or to YES Express.
Fees are agreed in writing before any work starts. For a look back audit, nothing is payable unless money is actually recovered. We will never invoice you for work you did not agree to in writing first.
Rates and rules change. Every report names the edition of the Customs Tariff it was checked against and the date of the check, so that any line can be traced back later to the text that was in force at the time.
We work carefully and we say plainly when we are not certain. Where the law permits a limit, our liability for any engagement is limited to the fees paid to us for that engagement. Nothing here limits liability that cannot be limited by law.
Either side can stop the work at any time by writing to the other. If you stop it, you owe only the fees already earned under section A.6. On request we will return or delete what you sent, as set out in section B.7 of the privacy policy.
These terms are governed by the laws of the Province of Ontario and the laws of Canada that apply there.
Every version of these terms carries a date. We do not change them retroactively for work already agreed. Questions go to vlad@mail.norquin.com.